Patient & Relatives Guide
Patient & Relatives Guide
Appointments with Consultants are facilitated through the Hospital Front desk, hence please call /visit the front desk @ +91-22-27744229, 27744239, 27744269 or 27743558 for scheduling your OPD appointment.
To report to the Hospital OPD lounge as per schedule appointment time.
Registration form as provided by the front desk is to be filled up and returned to the desk at your first visit to the hospital.
Ensure cleanliness of the Hospital floor.
Please carry all relevant previous medical, diagnostic & pathological report during your consultation.
Tea / Coffee is available for patients & relatives in the hospital waiting lounge at a payment basis (Rs 10/- per cup).
All payment related to any services provided by the hospital (OPD or IPD) are collected only at the front-desk against proper bill and/or receipt. Don’t forget to collect the receipt whenever you make a payment.
While all medical queries are to be handled by respective consultants, please reach the front desk executive or hospital administrators for all other queries regarding hospital services, payments, special offers, ongoing events, billing issues et.al.
Surgery patients to report to IPD nursing station on day/time as per schedule pre-decided by the consultant.
Patients & relatives are to take full responsibility of security of any valuable items they carry with themselves including mobile phones , wallet etc during hospital stay/visit.
Parking of vehicles in-front of Hospital premises are to be done at owner’s risk.
Patients are to change into hospital clothes as & when advised by the duty medical officer.
Only one attendant / relative is allowed to stay with the patient during his/her hospital stay. Relatives may visit the patient in a batch of 2 persons at the visiting hours only.
A clear understanding of the estimated range of expense for the surgery & stay is given to the patient while scheduling any surgery.
Patient is expected to deposit 50% of the amount at the time of admission; Rest 50% is to be paid in parts during hospital stay or at the time of discharge as guided by billing executive.
Any displeasure and/or suggestion during hospital stay should be brought to notice of the hospital administrators during their daily round so that the same can be taken care of promptly.
Please fill up & return the feedback form as provided by admin executive at time of discharge.
The final bill along with discharge summary & relevant reports to be collected by patient at time of discharge& retained for necessary/future reference.
DO’s & DONT’s in a Glimpse :
DO’s
➾ Do wash your hands and sanitize them before you touch the patient or hand the patient something you’ve been touching.
➾ Only one attendant / relative is allowed to stay with the patient during his/her hospital stay.
➾ Only in case of Pediatric patients both the parents are allowed to stay with the patient.
➾ Relatives may visit the patient in a batch of 2 persons at a time between 10 am to 12 noon in the morning and 5 pm to 8 pm in the evening.
➾ Do leave the room if the doctor or provider arrives to examine or talk to the patient.
➾ Patients are to change into hospital clothes as and when advised by the duty medical officer.
➾ Hospital currently has no facility of diets for the patients, hence food for patient / attendant to be arranged from outside / home by the patient.
➾ Patients attendant / relative to have meal only on the terrace café area.
➾ Taking care of your valuables including mobiles, laptops etc. is your responsibility.
➾ Ensure cleanliness of your room / ward and the Hospital floor.
➾ To ensure cleanliness and proper maintenance, the draw-sheets provided for the patient beds and attendant couches should be used as advised.
➾ Conserve water and electricity by using both judiciously.
➾ 50% of the Estimated Hospital bill to be deposited at the time of admission, rest as and when advised by billing section.
➾ Pharmacy bills are to paid directly to the medical shop in the hospital premises ; medicine cost is not included in hospital bill.
➾ Besides the nurse call system installed with every bed, all rooms have intercom facility, the important numbers to note are :- 124 & 125 for Nurse stations and 9 for front-desk.
➾ Please forward all clinical /medical issues and queries to the duty medical officer or the Matron, and non-clinical issues to the Administrators to ensure prompt settlement of the issue.
DONT’s
➾ Don’t enter the hospital if you have any symptoms that could be contagious.
➾ Smoking and consuming alcohol are prohibited inside hospital.
➾ Don’t make noise, commotion or use harsh language inside the hospital premises
➾ Patient relatives are not permitted to have any food / meal in the patient room, they should have it in terrace café area only.
➾ Washing clothes / utensils etc. in bathrooms are not allowed in the hospital. Patient attendant requiring laundry service should inform the front-desk , they will arrange for external laundry service.
➾ Don’t forget to collect the receipt whenever you make a payment.
➾ Don’t forget to collect the final bill at the time of discharge.
➾ Don’t provide any tip or cash individually to any hospital staff / Aaya or ward boy, the hospital does not encourage the system of tipping.
➾ Don’t use elevator unnecessarily, the hospital elevator is meant for shifting patients only. Attendants and relatives should take stairs while going up and down the floors.
➾ Don’t litter the hospital floor; throw wastes in dustbins only.
➾ Don’t forget to provide your valuable comments and suggestions in the feedback form which will be provided by the administration executive at the time of discharge.
Testimonials
Real reviews from our patients on Google
Kranti Tandel
2 months ago
From the moment I walked into the hospital until the day I was discharged, I felt genuinely cared for.
A heartfelt thank you to Dr. Manish Dubey for making such a stressful time feel so much easier. His calm nature, patience, and the way he explains everything instantly put me at ease. They say half the healing begins when you trust your doctor, and that’s exactly how I felt with him. The procedure was far less painful than I had imagined, and I truly believe that’s because of his skill and the confidence he gives his patients.
The nursing staff was absolutely wonderful
kind, compassionate, attentive, and always there whenever I needed help. Every member of the hospital and hospitality staff treated me with warmth, respect, and genuine care, which made all the difference during my recovery.
It’s rare to find a team that is not only excellent at what they do but also so humane and compassionate. Thank you to Dr. Manish Dubey and the entire team for making my journey so comfortable. I will always be grateful and would wholeheartedly recommend this hospital to anyone looking for exceptional medical care.
Read moreA heartfelt thank you to Dr. Manish Dubey for making such a stressful time feel so much easier. His calm nature, patience, and the way he explains everything instantly put me at ease. They say half the healing begins when you trust your doctor, and that’s exactly how I felt with him. The procedure was far less painful than I had imagined, and I truly believe that’s because of his skill and the confidence he gives his patients.
The nursing staff was absolutely wonderful
kind, compassionate, attentive, and always there whenever I needed help. Every member of the hospital and hospitality staff treated me with warmth, respect, and genuine care, which made all the difference during my recovery.
It’s rare to find a team that is not only excellent at what they do but also so humane and compassionate. Thank you to Dr. Manish Dubey and the entire team for making my journey so comfortable. I will always be grateful and would wholeheartedly recommend this hospital to anyone looking for exceptional medical care.
Shilpa Nair
4 months ago
I had an excellent experience and am very grateful for the care and support I received. The entire staff was professional, friendly, and attentive, making me feel comfortable throughout the process.
A special thank you to Dr. Vijaykumar Yadav for his expertise, patience, and compassionate approach. He took the time to explain everything clearly and ensured that all my concerns were addressed. His dedication to patient care is truly commendable.
I highly recommend this place to anyone seeking quality treatment and outstanding service. Thank you once again, Dr. Vijaykumar Yadav, for your exceptional care!
Read moreA special thank you to Dr. Vijaykumar Yadav for his expertise, patience, and compassionate approach. He took the time to explain everything clearly and ensured that all my concerns were addressed. His dedication to patient care is truly commendable.
I highly recommend this place to anyone seeking quality treatment and outstanding service. Thank you once again, Dr. Vijaykumar Yadav, for your exceptional care!
Mahendra Patil
4 months ago
My 3 years 11 month year old daughter was diagnosed with 10 mm kidney stone Dr.A.k.Singhal,Dr.Manish Dubey,and Dr.Ashwita Shenoy performed the surgery to remove the stone on May 30th with immense success. I am deeply grateful for the exceptional care and professionalism demonstrated by this entire team.
From the very beginning,the doctors explained every detail of the treatment process with great patience and clarity, this provided us as parents with immense relief and put our minds completely at ease. The surgery proceeded very smoothly and thanks to the doctors expertise and dedication my daughter is now completely healthy and in excellent health
I would also like to extend my special thanks Dr.A.k. Singhal , Dr. Ashwita Shenoy for providing us with constant support and guidance throughout this entire process.they were always available to answer our questions and ensured that our daughter received the very best treatment . Thank you mitra hospital. Thank you so very much for taking such excellent care of my daughter and for making this difficult time for our family SO much more bearable.
और
मेरी बेटी को left inguinal harniya भी hua था उसकी भी सर्जरी करणी जरुरी थी और DJ स्टेट removal भी करना था june 20 th को मेरे बेटी का Dr. Ashwita Shenoy मॅडम ने left inguinal harniya की surgery बहुत आछी तरह की और DJ स्टेट भी निकाली मेरे बेटी का सब अच्छा हुवा thank you mitr hospital All team thanks Dr. Ashwita Shenoy मॅडम मेरे परिवार के तरफ से आपको और आपके पुरे टीम को धन्यवाद.
excellent treatment my daughter
Thank you mitr hospital
Read moreFrom the very beginning,the doctors explained every detail of the treatment process with great patience and clarity, this provided us as parents with immense relief and put our minds completely at ease. The surgery proceeded very smoothly and thanks to the doctors expertise and dedication my daughter is now completely healthy and in excellent health
I would also like to extend my special thanks Dr.A.k. Singhal , Dr. Ashwita Shenoy for providing us with constant support and guidance throughout this entire process.they were always available to answer our questions and ensured that our daughter received the very best treatment . Thank you mitra hospital. Thank you so very much for taking such excellent care of my daughter and for making this difficult time for our family SO much more bearable.
और
मेरी बेटी को left inguinal harniya भी hua था उसकी भी सर्जरी करणी जरुरी थी और DJ स्टेट removal भी करना था june 20 th को मेरे बेटी का Dr. Ashwita Shenoy मॅडम ने left inguinal harniya की surgery बहुत आछी तरह की और DJ स्टेट भी निकाली मेरे बेटी का सब अच्छा हुवा thank you mitr hospital All team thanks Dr. Ashwita Shenoy मॅडम मेरे परिवार के तरफ से आपको और आपके पुरे टीम को धन्यवाद.
excellent treatment my daughter
Thank you mitr hospital
Purva Shingare
4 months ago
Had kidney stone surgery done by Dr Manish Dubey. All staff was cooperative. Doctor Dubey made me so much relaxed that I was not at all worried about the procedure. Other doctors in the OT were also very sweet. The staff is very nice, hospital is clean ,no smell of medicines, housekeeping services are very good. Hospital food is also very nice,tasty and healthy. Insurance procedure is also very easy. The surgery procedure went so smoothly. I would surely recommend Mitr Hospital and special thanks to Dr Dubey.
Read more
Nikita Ghodke
6 months ago
I had an amazing experience at the hospital, which offers excellent facilities and truly stands out in terms of care and support. I was under the treatment of Dr. Vijaykumar Yadav, who is exceptional in his field. His kindness, compassion, and dedication to his work made a significant difference throughout my journey.
He is highly detail-oriented and experienced, ensuring I felt confident and well-informed at every step. I underwent two surgeries, and he consistently reassured me and focused on my recovery and well-being. What truly sets him apart is his availability, he was always there whenever needed, even late at night.
Overall, the hospital is outstanding and undoubtedly one of the best in Navi Mumbai. I’m truly grateful for the care I received.
Read moreHe is highly detail-oriented and experienced, ensuring I felt confident and well-informed at every step. I underwent two surgeries, and he consistently reassured me and focused on my recovery and well-being. What truly sets him apart is his availability, he was always there whenever needed, even late at night.
Overall, the hospital is outstanding and undoubtedly one of the best in Navi Mumbai. I’m truly grateful for the care I received.
Dimple Choudhary
1 year ago
Very polite staff N great service ☺️
Ketan Bhagat
1 year ago
Excellent,
We had a nice experience with Mitr hospital. Dr.A.K.Singal is such a talented Child urologist and nice person. Staff are good. Thank you so much Dr.A.K.Singal sir and Dr.Ashvitha Mam for treating our daughter so well and saving her life.. We w'l be gratful to you throughout our life..
Read moreWe had a nice experience with Mitr hospital. Dr.A.K.Singal is such a talented Child urologist and nice person. Staff are good. Thank you so much Dr.A.K.Singal sir and Dr.Ashvitha Mam for treating our daughter so well and saving her life.. We w'l be gratful to you throughout our life..
Pankaj Choudhary
1 year ago
Very experienced Doctor and cooperative staff. They give full time to patients for there Query and problems.
Blood test Camp organised for Woman's day was support and very helpful
Read moreBlood test Camp organised for Woman's day was support and very helpful
Sneha Omale
1 year ago
डॉ. अमित घरत इंडॉस्कॉपी खूप छान पध्दती ने केली . धन्यवाद डॉक्टर आणि त्यांची टीम . वेळोवेळी मदत केली बद्दल.
prathamesh palkar
1 year ago
“I am extremely grateful for the excellent service provided by Mr.Aditya Sir from the hospital TPA insurance team. He was incredibly professional, patient, and thorough in explaining my insurance coverage and guiding me through the entire process. His prompt assistance and dedication made everything smooth and hassle-free. I truly appreciate his kindness and efficiency in handling my queries. Thank you, Aditya Sir, for your outstanding support!”
Read more