Privacy & Policy
Privacy & Policy
1. Information We Collect
1.1 Information You Choose to Share With Us
• Contact Us / Appointment Enquiry Form: your name, phone number, email address, the department or doctor you're enquiring about, and any message you choose to add.
• Website Chatbot: the details you enter while chatting with us — typically your name, contact number, and the nature of your enquiry (for example, the speciality or general reason you're reaching out).
You are never required to share detailed medical history, reports, or sensitive health information through the chatbot or contact form. Please share only what you're comfortable providing online — our team will reach out to discuss anything further over a phone call, where it's easier to have that conversation privately.
1.2 Information Collected Automatically
Like most websites, when you browse mitrhospital.com, some technical information is collected automatically — such as your IP address, browser and device type, the pages you view, and how long you spend on them — through cookies and similar technologies (see Section 3 below).
1.3 What We Don't Collect on the Website
Because the Website doesn't require login or registration, we do not collect government IDs (such as Aadhaar or PAN), insurance or billing details, or in-depth clinical records through the Website itself. (Section 7 explains how information is handled separately once you visit us in person for a consultation or treatment.)
2. How We Use Your Information
• To respond to your enquiry or appointment request, and connect you with the right department or doctor's team.
• To call, message, or email you back regarding your query.
• To send appointment reminders or information you've specifically asked for.
• To understand how visitors use our Website, so we can improve its content, navigation, and performance.
• To comply with applicable law, where required.
We do not use the information you share with us on the Website for unrelated third-party marketing, and we do not sell your personal information.
3. Cookies and Similar Technologies
• Essential cookies, which are needed for the Website to function properly (for example, submitting the enquiry form).
• Analytics cookies (such as Google Analytics), which help us understand how visitors use the Website, so we can improve it.
• Preference cookies, which remember choices you've made on previous visits.
You can disable cookies through your browser settings at any time. Some parts of the Website, such as form submission, may not work as smoothly if you do.
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We only share the information you provide through the Website in the following circumstances:
• With MITR Hospital staff and the relevant department, to action and follow up on your enquiry.
• With trusted service providers who help us operate the Website, chatbot, telephony, or analytics tools — solely to help us respond to you or run the Website, and under confidentiality obligations.
• With government or regulatory authorities, where required by applicable law.
5. Data Security
We use reasonable technical and organisational measures — such as restricted access and secure systems — to protect the information you share with us against unauthorised access, alteration, or disclosure. No method of transmission or storage over the internet is completely secure, but we work to protect your information to
a high standard.
6. Data Retention
We retain the information you submit through the Contact Us form or chatbot only for as long as needed to respond to your enquiry and for a reasonable period afterwards for follow-up and record-keeping, or as required by law — after which it is securely deleted or anonymised.
7. If You Visit MITR Hospital for Treatment
This Policy covers our public Website only. When you visit MITR Hospital in person — for a consultation, diagnostic test, admission, or any treatment — additional medical, administrative, and billing information is collected as part of your care. That information is handled under the Hospital's separate clinical confidentiality
and medical record-keeping practices, consistent with applicable law (including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023) and accepted medical ethics. Details of these in-hospital practices are available at our reception, or on request.
8. Your Rights and Choices
In relation to the personal information you've shared with us through the Website, you can:
• Ask us what information we hold about you, and request a copy.
• Ask us to correct any inaccurate or outdated information.
• Ask us to delete your enquiry/chatbot information, or withdraw your consent for us to use it, where we're not otherwise required to retain it by law.
• Opt out of receiving further calls, messages, or emails from us at any time.
To exercise any of these choices, please contact us using the details in Section 11.
9. Children's Privacy
Our Website is intended for adults seeking information or booking enquiries, and is not directed at children. If you are under 18, please have a parent or guardian submit any enquiry on your behalf. We do not knowingly collect personal information directly from children through the Website.
10. Links to Other Websites
Our Website may contain links to third-party websites (for example, doctor associations or health resources). We are not responsible for the privacy practices of these external sites, and we encourage you to review their policies separately.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated Policy will be posted on this page with a revised “Last Updated” date. We encourage you to review it periodically.
12. Contact Us
If you have any questions about this Privacy Policy, or wish to exercise any of your rights under Section 8, please reach out to us at:
• Address: Plot 37, Eden Gardens, Opposite Harmony International School, Sector-5, Kharghar, Navi Mumbai, Maharashtra 410210
• Email: [email protected]
• Phone: +91 9004290790 / +91 6262690790
We aim to acknowledge and address privacy-related queries within a reasonable time, and in line with timelines prescribed under applicable law.
Testimonials
Real reviews from our patients on Google
Kranti Tandel
2 months ago
From the moment I walked into the hospital until the day I was discharged, I felt genuinely cared for.
A heartfelt thank you to Dr. Manish Dubey for making such a stressful time feel so much easier. His calm nature, patience, and the way he explains everything instantly put me at ease. They say half the healing begins when you trust your doctor, and that’s exactly how I felt with him. The procedure was far less painful than I had imagined, and I truly believe that’s because of his skill and the confidence he gives his patients.
The nursing staff was absolutely wonderful
kind, compassionate, attentive, and always there whenever I needed help. Every member of the hospital and hospitality staff treated me with warmth, respect, and genuine care, which made all the difference during my recovery.
It’s rare to find a team that is not only excellent at what they do but also so humane and compassionate. Thank you to Dr. Manish Dubey and the entire team for making my journey so comfortable. I will always be grateful and would wholeheartedly recommend this hospital to anyone looking for exceptional medical care.
Read moreA heartfelt thank you to Dr. Manish Dubey for making such a stressful time feel so much easier. His calm nature, patience, and the way he explains everything instantly put me at ease. They say half the healing begins when you trust your doctor, and that’s exactly how I felt with him. The procedure was far less painful than I had imagined, and I truly believe that’s because of his skill and the confidence he gives his patients.
The nursing staff was absolutely wonderful
kind, compassionate, attentive, and always there whenever I needed help. Every member of the hospital and hospitality staff treated me with warmth, respect, and genuine care, which made all the difference during my recovery.
It’s rare to find a team that is not only excellent at what they do but also so humane and compassionate. Thank you to Dr. Manish Dubey and the entire team for making my journey so comfortable. I will always be grateful and would wholeheartedly recommend this hospital to anyone looking for exceptional medical care.
Shilpa Nair
4 months ago
I had an excellent experience and am very grateful for the care and support I received. The entire staff was professional, friendly, and attentive, making me feel comfortable throughout the process.
A special thank you to Dr. Vijaykumar Yadav for his expertise, patience, and compassionate approach. He took the time to explain everything clearly and ensured that all my concerns were addressed. His dedication to patient care is truly commendable.
I highly recommend this place to anyone seeking quality treatment and outstanding service. Thank you once again, Dr. Vijaykumar Yadav, for your exceptional care!
Read moreA special thank you to Dr. Vijaykumar Yadav for his expertise, patience, and compassionate approach. He took the time to explain everything clearly and ensured that all my concerns were addressed. His dedication to patient care is truly commendable.
I highly recommend this place to anyone seeking quality treatment and outstanding service. Thank you once again, Dr. Vijaykumar Yadav, for your exceptional care!
Mahendra Patil
4 months ago
My 3 years 11 month year old daughter was diagnosed with 10 mm kidney stone Dr.A.k.Singhal,Dr.Manish Dubey,and Dr.Ashwita Shenoy performed the surgery to remove the stone on May 30th with immense success. I am deeply grateful for the exceptional care and professionalism demonstrated by this entire team.
From the very beginning,the doctors explained every detail of the treatment process with great patience and clarity, this provided us as parents with immense relief and put our minds completely at ease. The surgery proceeded very smoothly and thanks to the doctors expertise and dedication my daughter is now completely healthy and in excellent health
I would also like to extend my special thanks Dr.A.k. Singhal , Dr. Ashwita Shenoy for providing us with constant support and guidance throughout this entire process.they were always available to answer our questions and ensured that our daughter received the very best treatment . Thank you mitra hospital. Thank you so very much for taking such excellent care of my daughter and for making this difficult time for our family SO much more bearable.
और
मेरी बेटी को left inguinal harniya भी hua था उसकी भी सर्जरी करणी जरुरी थी और DJ स्टेट removal भी करना था june 20 th को मेरे बेटी का Dr. Ashwita Shenoy मॅडम ने left inguinal harniya की surgery बहुत आछी तरह की और DJ स्टेट भी निकाली मेरे बेटी का सब अच्छा हुवा thank you mitr hospital All team thanks Dr. Ashwita Shenoy मॅडम मेरे परिवार के तरफ से आपको और आपके पुरे टीम को धन्यवाद.
excellent treatment my daughter
Thank you mitr hospital
Read moreFrom the very beginning,the doctors explained every detail of the treatment process with great patience and clarity, this provided us as parents with immense relief and put our minds completely at ease. The surgery proceeded very smoothly and thanks to the doctors expertise and dedication my daughter is now completely healthy and in excellent health
I would also like to extend my special thanks Dr.A.k. Singhal , Dr. Ashwita Shenoy for providing us with constant support and guidance throughout this entire process.they were always available to answer our questions and ensured that our daughter received the very best treatment . Thank you mitra hospital. Thank you so very much for taking such excellent care of my daughter and for making this difficult time for our family SO much more bearable.
और
मेरी बेटी को left inguinal harniya भी hua था उसकी भी सर्जरी करणी जरुरी थी और DJ स्टेट removal भी करना था june 20 th को मेरे बेटी का Dr. Ashwita Shenoy मॅडम ने left inguinal harniya की surgery बहुत आछी तरह की और DJ स्टेट भी निकाली मेरे बेटी का सब अच्छा हुवा thank you mitr hospital All team thanks Dr. Ashwita Shenoy मॅडम मेरे परिवार के तरफ से आपको और आपके पुरे टीम को धन्यवाद.
excellent treatment my daughter
Thank you mitr hospital
Purva Shingare
4 months ago
Had kidney stone surgery done by Dr Manish Dubey. All staff was cooperative. Doctor Dubey made me so much relaxed that I was not at all worried about the procedure. Other doctors in the OT were also very sweet. The staff is very nice, hospital is clean ,no smell of medicines, housekeeping services are very good. Hospital food is also very nice,tasty and healthy. Insurance procedure is also very easy. The surgery procedure went so smoothly. I would surely recommend Mitr Hospital and special thanks to Dr Dubey.
Read more
Nikita Ghodke
6 months ago
I had an amazing experience at the hospital, which offers excellent facilities and truly stands out in terms of care and support. I was under the treatment of Dr. Vijaykumar Yadav, who is exceptional in his field. His kindness, compassion, and dedication to his work made a significant difference throughout my journey.
He is highly detail-oriented and experienced, ensuring I felt confident and well-informed at every step. I underwent two surgeries, and he consistently reassured me and focused on my recovery and well-being. What truly sets him apart is his availability, he was always there whenever needed, even late at night.
Overall, the hospital is outstanding and undoubtedly one of the best in Navi Mumbai. I’m truly grateful for the care I received.
Read moreHe is highly detail-oriented and experienced, ensuring I felt confident and well-informed at every step. I underwent two surgeries, and he consistently reassured me and focused on my recovery and well-being. What truly sets him apart is his availability, he was always there whenever needed, even late at night.
Overall, the hospital is outstanding and undoubtedly one of the best in Navi Mumbai. I’m truly grateful for the care I received.
Dimple Choudhary
1 year ago
Very polite staff N great service ☺️
Ketan Bhagat
1 year ago
Excellent,
We had a nice experience with Mitr hospital. Dr.A.K.Singal is such a talented Child urologist and nice person. Staff are good. Thank you so much Dr.A.K.Singal sir and Dr.Ashvitha Mam for treating our daughter so well and saving her life.. We w'l be gratful to you throughout our life..
Read moreWe had a nice experience with Mitr hospital. Dr.A.K.Singal is such a talented Child urologist and nice person. Staff are good. Thank you so much Dr.A.K.Singal sir and Dr.Ashvitha Mam for treating our daughter so well and saving her life.. We w'l be gratful to you throughout our life..
Pankaj Choudhary
1 year ago
Very experienced Doctor and cooperative staff. They give full time to patients for there Query and problems.
Blood test Camp organised for Woman's day was support and very helpful
Read moreBlood test Camp organised for Woman's day was support and very helpful
Sneha Omale
1 year ago
डॉ. अमित घरत इंडॉस्कॉपी खूप छान पध्दती ने केली . धन्यवाद डॉक्टर आणि त्यांची टीम . वेळोवेळी मदत केली बद्दल.
prathamesh palkar
1 year ago
“I am extremely grateful for the excellent service provided by Mr.Aditya Sir from the hospital TPA insurance team. He was incredibly professional, patient, and thorough in explaining my insurance coverage and guiding me through the entire process. His prompt assistance and dedication made everything smooth and hassle-free. I truly appreciate his kindness and efficiency in handling my queries. Thank you, Aditya Sir, for your outstanding support!”
Read more