Terms & Conditions
Terms & Condition
1. About This Website
The Website is an informational resource about MITR Hospital — our specialities, doctors, treatments, facilities, and health articles. You can browse the Website freely, without registering, logging in, or creating an account. The only information we receive from you is what you choose to share through the Contact Us /
appointment enquiry form or the chatbot (see our Privacy Policy for details).
2. Not Medical Advice
Health and treatment information on the Website — including specialty pages, blog articles, and any responses from the chatbot — is provided for general informational purposes only. It is not medical advice, is not a diagnosis, and is not a substitute for an in-person consultation with a qualified doctor.
• Using the Website, including the chatbot, does not create a doctor-patient relationship between you and MITR Hospital or any of our doctors.
• Always seek the advice of a qualified physician regarding any medical condition or before starting, stopping, or changing any treatment. Never disregard or delay seeking professional medical advice because of something you've read on the Website.
• If you are experiencing a medical emergency, please call our emergency line or go directly to the nearest emergency room — do not rely on the Website or chatbot for emergency care.
3. Appointment and Enquiry Requests
Submitting the Contact Us form or messaging our chatbot is a request for us to get in touch with you — it is not a confirmed appointment and does not guarantee treatment, doctor availability, or a response within any specific time. Our team will follow up by phone, message, or email to confirm details. The chatbot may use
automated tools to answer general questions; its responses are for guidance only and do not replace advice from our clinical team.
4. Accuracy of Website Content
We try to keep information on the Website — such as doctor availability, specialities, and service details — accurate and up to date, but we do not guarantee that it is complete, current, or error-free at all times. Details such as doctor schedules, procedures offered, or facilities may change without prior notice. Please confirm
specifics with our team before making decisions based on the Website.
5. Intellectual Property
All content on the Website — including text, images, logos, graphics, and the MITR Hospital name and branding — is owned by or licensed to MITR Hospital and is protected under applicable intellectual property laws. You may view and share Website content for personal, non-commercial use, but may not copy, reproduce, modify, or republish it for commercial purposes without our prior written permission.
6. Acceptable Use
When using the Contact Us form or chatbot, please:
• Provide accurate contact details, so we can reach you regarding your enquiry.
• Do not submit false, misleading, unlawful, abusive, or offensive content.
• Do not attempt to interfere with, disrupt, hack, or scrape the Website or its underlying systems.
We reserve the right to disregard enquiries that appear to misuse the Website, and to take appropriate action where the Website is used unlawfully.
7. Links to Other Websites
The Website may contain links to third-party websites (for example, doctor associations, insurers, or health resources) for your convenience. We do not control and are not responsible for the content, accuracy, or privacy practices of these external sites, and including a link does not imply our endorsement.
8. Limitation of Liability
To the extent permitted by applicable law, MITR Hospital is not liable for any loss or damage arising from your use of, or reliance on, the Website or its content — including any decisions made based on general health information published on the Website, or delays in responding to an enquiry submitted through the Contact Us form or chatbot. This limitation applies to the Website only and does not exclude or limit any liability that cannot be excluded under Indian law, including in relation to medical care actually provided at our hospital (which is separately governed — see Section 9).
9. If You Visit MITR Hospital for Treatment
These Terms cover your use of the public Website only. When you visit MITR Hospital in person — for a consultation, diagnostic test, admission, or any treatment — your relationship with the Hospital is governed by separate terms covering informed consent to treatment, billing and insurance, and the Hospital's clinical responsibilities, which are provided to you at the time of registration or admission. Please refer to those hospital registration/consent documents for terms relating to your medical care, billing, and treatment outcomes.
10. Indemnity
You agree to indemnify and hold MITR Hospital, its staff, and affiliates harmless from any claims, losses, or damages arising from your misuse of the Website or violation of these Terms.
11. Changes to These Terms
We may update these Terms from time to time to reflect changes in our practices, technology, or legal requirements. The updated Terms will be posted on this page with a revised “Last Updated” date. Your continued use of the Website after changes are posted constitutes acceptance of the updated Terms.
12. Governing Law and Jurisdiction
These Terms are governed by the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts at Navi Mumbai, Maharashtra.
13. Contact Us
For any questions about these Terms, please contact us at:
• Address: Plot 37, Eden Gardens, Opposite Harmony International School, Sector-5, Kharghar, Navi Mumbai, Maharashtra 410210
• Email: [email protected]
• Phone: +91 9004290790 / +91 6262690790
Testimonials
Real reviews from our patients on Google
Kranti Tandel
2 months ago
From the moment I walked into the hospital until the day I was discharged, I felt genuinely cared for.
A heartfelt thank you to Dr. Manish Dubey for making such a stressful time feel so much easier. His calm nature, patience, and the way he explains everything instantly put me at ease. They say half the healing begins when you trust your doctor, and that’s exactly how I felt with him. The procedure was far less painful than I had imagined, and I truly believe that’s because of his skill and the confidence he gives his patients.
The nursing staff was absolutely wonderful
kind, compassionate, attentive, and always there whenever I needed help. Every member of the hospital and hospitality staff treated me with warmth, respect, and genuine care, which made all the difference during my recovery.
It’s rare to find a team that is not only excellent at what they do but also so humane and compassionate. Thank you to Dr. Manish Dubey and the entire team for making my journey so comfortable. I will always be grateful and would wholeheartedly recommend this hospital to anyone looking for exceptional medical care.
Read moreA heartfelt thank you to Dr. Manish Dubey for making such a stressful time feel so much easier. His calm nature, patience, and the way he explains everything instantly put me at ease. They say half the healing begins when you trust your doctor, and that’s exactly how I felt with him. The procedure was far less painful than I had imagined, and I truly believe that’s because of his skill and the confidence he gives his patients.
The nursing staff was absolutely wonderful
kind, compassionate, attentive, and always there whenever I needed help. Every member of the hospital and hospitality staff treated me with warmth, respect, and genuine care, which made all the difference during my recovery.
It’s rare to find a team that is not only excellent at what they do but also so humane and compassionate. Thank you to Dr. Manish Dubey and the entire team for making my journey so comfortable. I will always be grateful and would wholeheartedly recommend this hospital to anyone looking for exceptional medical care.
Shilpa Nair
4 months ago
I had an excellent experience and am very grateful for the care and support I received. The entire staff was professional, friendly, and attentive, making me feel comfortable throughout the process.
A special thank you to Dr. Vijaykumar Yadav for his expertise, patience, and compassionate approach. He took the time to explain everything clearly and ensured that all my concerns were addressed. His dedication to patient care is truly commendable.
I highly recommend this place to anyone seeking quality treatment and outstanding service. Thank you once again, Dr. Vijaykumar Yadav, for your exceptional care!
Read moreA special thank you to Dr. Vijaykumar Yadav for his expertise, patience, and compassionate approach. He took the time to explain everything clearly and ensured that all my concerns were addressed. His dedication to patient care is truly commendable.
I highly recommend this place to anyone seeking quality treatment and outstanding service. Thank you once again, Dr. Vijaykumar Yadav, for your exceptional care!
Mahendra Patil
4 months ago
My 3 years 11 month year old daughter was diagnosed with 10 mm kidney stone Dr.A.k.Singhal,Dr.Manish Dubey,and Dr.Ashwita Shenoy performed the surgery to remove the stone on May 30th with immense success. I am deeply grateful for the exceptional care and professionalism demonstrated by this entire team.
From the very beginning,the doctors explained every detail of the treatment process with great patience and clarity, this provided us as parents with immense relief and put our minds completely at ease. The surgery proceeded very smoothly and thanks to the doctors expertise and dedication my daughter is now completely healthy and in excellent health
I would also like to extend my special thanks Dr.A.k. Singhal , Dr. Ashwita Shenoy for providing us with constant support and guidance throughout this entire process.they were always available to answer our questions and ensured that our daughter received the very best treatment . Thank you mitra hospital. Thank you so very much for taking such excellent care of my daughter and for making this difficult time for our family SO much more bearable.
और
मेरी बेटी को left inguinal harniya भी hua था उसकी भी सर्जरी करणी जरुरी थी और DJ स्टेट removal भी करना था june 20 th को मेरे बेटी का Dr. Ashwita Shenoy मॅडम ने left inguinal harniya की surgery बहुत आछी तरह की और DJ स्टेट भी निकाली मेरे बेटी का सब अच्छा हुवा thank you mitr hospital All team thanks Dr. Ashwita Shenoy मॅडम मेरे परिवार के तरफ से आपको और आपके पुरे टीम को धन्यवाद.
excellent treatment my daughter
Thank you mitr hospital
Read moreFrom the very beginning,the doctors explained every detail of the treatment process with great patience and clarity, this provided us as parents with immense relief and put our minds completely at ease. The surgery proceeded very smoothly and thanks to the doctors expertise and dedication my daughter is now completely healthy and in excellent health
I would also like to extend my special thanks Dr.A.k. Singhal , Dr. Ashwita Shenoy for providing us with constant support and guidance throughout this entire process.they were always available to answer our questions and ensured that our daughter received the very best treatment . Thank you mitra hospital. Thank you so very much for taking such excellent care of my daughter and for making this difficult time for our family SO much more bearable.
और
मेरी बेटी को left inguinal harniya भी hua था उसकी भी सर्जरी करणी जरुरी थी और DJ स्टेट removal भी करना था june 20 th को मेरे बेटी का Dr. Ashwita Shenoy मॅडम ने left inguinal harniya की surgery बहुत आछी तरह की और DJ स्टेट भी निकाली मेरे बेटी का सब अच्छा हुवा thank you mitr hospital All team thanks Dr. Ashwita Shenoy मॅडम मेरे परिवार के तरफ से आपको और आपके पुरे टीम को धन्यवाद.
excellent treatment my daughter
Thank you mitr hospital
Purva Shingare
4 months ago
Had kidney stone surgery done by Dr Manish Dubey. All staff was cooperative. Doctor Dubey made me so much relaxed that I was not at all worried about the procedure. Other doctors in the OT were also very sweet. The staff is very nice, hospital is clean ,no smell of medicines, housekeeping services are very good. Hospital food is also very nice,tasty and healthy. Insurance procedure is also very easy. The surgery procedure went so smoothly. I would surely recommend Mitr Hospital and special thanks to Dr Dubey.
Read more
Nikita Ghodke
6 months ago
I had an amazing experience at the hospital, which offers excellent facilities and truly stands out in terms of care and support. I was under the treatment of Dr. Vijaykumar Yadav, who is exceptional in his field. His kindness, compassion, and dedication to his work made a significant difference throughout my journey.
He is highly detail-oriented and experienced, ensuring I felt confident and well-informed at every step. I underwent two surgeries, and he consistently reassured me and focused on my recovery and well-being. What truly sets him apart is his availability, he was always there whenever needed, even late at night.
Overall, the hospital is outstanding and undoubtedly one of the best in Navi Mumbai. I’m truly grateful for the care I received.
Read moreHe is highly detail-oriented and experienced, ensuring I felt confident and well-informed at every step. I underwent two surgeries, and he consistently reassured me and focused on my recovery and well-being. What truly sets him apart is his availability, he was always there whenever needed, even late at night.
Overall, the hospital is outstanding and undoubtedly one of the best in Navi Mumbai. I’m truly grateful for the care I received.
Dimple Choudhary
1 year ago
Very polite staff N great service ☺️
Ketan Bhagat
1 year ago
Excellent,
We had a nice experience with Mitr hospital. Dr.A.K.Singal is such a talented Child urologist and nice person. Staff are good. Thank you so much Dr.A.K.Singal sir and Dr.Ashvitha Mam for treating our daughter so well and saving her life.. We w'l be gratful to you throughout our life..
Read moreWe had a nice experience with Mitr hospital. Dr.A.K.Singal is such a talented Child urologist and nice person. Staff are good. Thank you so much Dr.A.K.Singal sir and Dr.Ashvitha Mam for treating our daughter so well and saving her life.. We w'l be gratful to you throughout our life..
Pankaj Choudhary
1 year ago
Very experienced Doctor and cooperative staff. They give full time to patients for there Query and problems.
Blood test Camp organised for Woman's day was support and very helpful
Read moreBlood test Camp organised for Woman's day was support and very helpful
Sneha Omale
1 year ago
डॉ. अमित घरत इंडॉस्कॉपी खूप छान पध्दती ने केली . धन्यवाद डॉक्टर आणि त्यांची टीम . वेळोवेळी मदत केली बद्दल.
prathamesh palkar
1 year ago
“I am extremely grateful for the excellent service provided by Mr.Aditya Sir from the hospital TPA insurance team. He was incredibly professional, patient, and thorough in explaining my insurance coverage and guiding me through the entire process. His prompt assistance and dedication made everything smooth and hassle-free. I truly appreciate his kindness and efficiency in handling my queries. Thank you, Aditya Sir, for your outstanding support!”
Read more